FAQ

General

Kibbo is a brand that offers a selection of pet care products that meets their everyday needs like Reflective Collars, Dog & Cat Bowl and a Lounger Bed for your furry kiddos.

Q. How to shop?

Step 1 – click on “Shop” and add products to your cart.

Step 2- Click on “Place Order” and add your details like name, address & phone number.

Step 3 – Proceed to pay by choosing any mode of payment from the available options.

Q. Can I cancel or return the product?

You can request for cancellation by emailing us at contact@petmafia.in To know more about our return & cancellation policies, click here

Q. What are the modes of payment?

Cash on delivery, Credit Card, Debit Card, UPI and Net Banking.

Shipping & delivery

Q. How long will it take to get my order?

Once your order is dispatched, it can take anywhere from 2 to 5 working days to be delivered. Delivery in some cities or remote pin codes can take longer. Since, courier partners don’t work on Sundays and public holidays, some deliveries may be delayed due to these reasons.

Q. Where can I find the status of my order?

Once your order has been placed, you will receive regular updates as well as tracking details on your registered email Id or mobile number.

Q. Can I change my shipping address?

If you want to change your shipping address, please contact our customer service as soon as possible on 9311562751 or write an email to contact@petmafia.in

Q. Where can I contact if my order gets delayed?

Contact our customer service as soon as possible on 9311562751 or write an email to contact@petmafia.in

Q. Where is my package?

Once your order has been shipped from our warehouse, we will send a delivery confirmation by email with tracking number / package ID. By clicking on the tracking link you will be able to track your order.

Q. What if I have not received my order?

If you have not received your order within the estimated delivery date, please write an e-mail to us at contact@petmafia.in at so we can resolve the issue for you.

Return & refunds

Q.What’s your return policy?

We believe strongly in our products and their quality and want you to be completely happy with your purchase. If you are disappointed in any way we would like to know. Please see our Returns and Refunds Policy.

Q.How will I get the refund of my cancelled order?

Your refund will be processed, once the “return relevant conditions” under our return policy are fulfilled.

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